Billing Administrator in Dudley office ensuring accurate customer billing and excellent service. Collaborating with internal teams and managing daily workloads in the billing department.
About the role
- Billing Analyst responsible for ensuring accuracy in tenant utility billing processes at Metergy Solutions. Collaborating with departments and maintaining data integrity for electric, water, thermal, and gas billing.
Responsibilities
- Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas).
- Maintain accountability for assigned sites and ensure bills are released on time, every time.
- Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures.
- Investigate and resolve billing discrepancies quickly and effectively.
- Identify opportunities to streamline billing processes and improve overall efficiency.
- Maintain and update billing records and documentation as needed.
- Provide internal support and training on tenant billing procedures, systems, and best practices.
- Collaborate with other internal departments to ensure smooth and accurate billing workflows.
- Take full ownership of billing cycles and deliverables—accuracy and consistency are key.
- Stay organized, manage time effectively, and work well under pressure in a fast-paced environment.
Requirements
- Minimum 2 years of utility billing experience, specifically with tenant billing (electric, water, thermal, gas).
- Strong proficiency in Microsoft Excel (must be skilled in functions like VLOOKUP, pivot tables, and IF statements).
- Strong attention to detail and high degree of accuracy in numbers.
- Proven time management skills and ability to meet strict deadlines.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a proactive, can-do attitude.
- Ability to work independently and take ownership of assigned responsibilities.
- Must be flexible and capable of multitasking under pressure.
- Passion for numbers and a high level of accountability.
Benefits
- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
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