About the role

  • Billing Administrator in Dudley office ensuring accurate customer billing and excellent service. Collaborating with internal teams and managing daily workloads in the billing department.

Responsibilities

  • Collation of service information required to produce customer invoices
  • Reconciliation of billed items to manual bills created in finance and billing systems
  • Creation of manual consolidated customer invoicing
  • Uploading invoices to customer portals
  • Documenting billing processes per customer and maintenance of a billing information library
  • Dealing with customer and business queries relating to invoices produced
  • Posting invoices and credits to finance systems
  • Maintenance of detailed billing schedules
  • Liaison with service technicians to collate billing information
  • Highlight and escalate process gaps and suggests solutions
  • Manage daily workloads in relation to the SLA’s in place
  • Maintain a high level of accuracy whilst meeting strict deadlines
  • Develop good relationships with all business and external stakeholders.
  • Works with the business front line to improve the quality of information
  • Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
  • Participates in daily meetings and shares ideas and issues
  • Uses experience to solve current problems

Requirements

  • Previous experience working in a billing environment
  • Experience of using Microsoft excel formulas
  • Good interpersonal and teamwork skills
  • Knowledge of billing governance
  • Be able to motivate self
  • Be professional and positive
  • Financial accounting knowledge

Benefits

  • Discount scheme
  • Bonus and career opportunities
  • Relocation package up to £5,000
  • Work-life balance with hybrid working
  • Industry-leading training

Job title

Billing Administrator

Job type

Experience level

Mid levelSenior

Salary

£23,992 per year

Degree requirement

High School Diploma

Location requirements

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