Billing Administrator in Dudley office ensuring accurate customer billing and excellent service. Collaborating with internal teams and managing daily workloads in the billing department.
Responsibilities
Collation of service information required to produce customer invoices
Reconciliation of billed items to manual bills created in finance and billing systems
Creation of manual consolidated customer invoicing
Uploading invoices to customer portals
Documenting billing processes per customer and maintenance of a billing information library
Dealing with customer and business queries relating to invoices produced
Posting invoices and credits to finance systems
Maintenance of detailed billing schedules
Liaison with service technicians to collate billing information
Highlight and escalate process gaps and suggests solutions
Manage daily workloads in relation to the SLA’s in place
Maintain a high level of accuracy whilst meeting strict deadlines
Develop good relationships with all business and external stakeholders.
Works with the business front line to improve the quality of information
Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
Participates in daily meetings and shares ideas and issues
Uses experience to solve current problems
Requirements
Previous experience working in a billing environment
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