Billing Coordinator managing client billing processes in a hybrid role. Working with financial operations and collaborating with stakeholders to ensure accuracy in invoice processing.
About the role
- Billing Administrator in Dudley office ensuring accurate customer billing and excellent service. Collaborating with internal teams and managing daily workloads in the billing department.
Responsibilities
- Collation of service information required to produce customer invoices
- Reconciliation of billed items to manual bills created in finance and billing systems
- Creation of manual consolidated customer invoicing
- Uploading invoices to customer portals
- Documenting billing processes per customer and maintenance of a billing information library
- Dealing with customer and business queries relating to invoices produced
- Posting invoices and credits to finance systems
- Maintenance of detailed billing schedules
- Liaison with service technicians to collate billing information
- Highlight and escalate process gaps and suggests solutions
- Manage daily workloads in relation to the SLA’s in place
- Maintain a high level of accuracy whilst meeting strict deadlines
- Develop good relationships with all business and external stakeholders.
- Works with the business front line to improve the quality of information
- Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
- Participates in daily meetings and shares ideas and issues
- Uses experience to solve current problems
Requirements
- Previous experience working in a billing environment
- Experience of using Microsoft excel formulas
- Good interpersonal and teamwork skills
- Knowledge of billing governance
- Be able to motivate self
- Be professional and positive
- Financial accounting knowledge
Benefits
- Discount scheme
- Bonus and career opportunities
- Relocation package up to £5,000
- Work-life balance with hybrid working
- Industry-leading training
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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