Assistant Billing Specialist handling client billing for family and estate law firm. Ensuring accuracy in invoices, resolving discrepancies, and maintaining financial records.
About the role
- Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
Responsibilities
- Defines and implements quality management and measurement processes for managing billing quality and metrics as it pertains to reconciliation, adjustments, rebates, timelines, accuracy, volatility and completeness.
- Conducts root cause analysis and defines mitigation plans while ensuring adoption of mitigation plan and closure of issues.
- Measures and reports adherence to SOX process as it pertains to billing.
- Measures and reports on billing productivity/efficiency improvements and related profitability and SG&A impacts.
- Manages billing related risks and issues, quality, communications, engagement, adoption, tasks owners, plans, due dates and status reports.
- Drives and/or identities process improvements within billing, vendor payables, reconciliation and other departments where needed.
- Mentors, coaches and evaluates management staff to foster strong working relationships within and across departments as well as demonstrate leadership success.
Requirements
- Bachelor's Degree , or equivalent experience, in Quality Management or similar area of study
- 5 years previous experience.
- 3 years in a management/supervisory role.
- Lean/Six Sigma Certification
- PMP certification
- Experience working with and driving change across cross-functional departments including sales, sales operations, customer service, billing, credit, collections, finance and IT is a plus.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
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Experience level
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Tech skills
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