Lead Assistant Manager managing O2C processes and customer relations. Overseeing billing, compliance, and reporting activities in a hybrid work environment.
Responsibilities
Excellent knowledge of end-to-end O2C process.
Should have performed Billing, query handling with good communication skills.
good knowledge on account receivable principle and concepts
Contact with customers via email and MS Teams on a day-to-day basis.
Act as Voice of the Customer internally to represent customer needs and wants.
Strong experience working with Excel/Spreadsheets.
Compliance rules and regulations are a part of process / product knowledge.
Should be able to judge in case the request is to be escalated or not for further clarification.
Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
Client Reporting (any client systems where client reports are generated / updated)
Speaks, writes, converses fluently and convincingly with team members / clients.
Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
Requirements
Bachelors or Masters Degree in commerce or finance or qualified/semi-qualified professional accountant (Graduate (Finance), Post-Graduate (Finance), BBA, MBA, CA, CMA, CS) 8 - 10 Years
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Job title
Lead Assistant Manager – Order to Cash, Billing & Support
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