Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
About the role
- Account Manager managing commercial landscaping accounts for Level Green Landscaping. Focused on client relationships, account retention, and service excellence.
Responsibilities
- Serve as the primary point of contact for clients, building and maintaining long-lasting relationships while exceeding client expectations with exceptional service.
- Manage and grow a portfolio of landscape maintenance accounts
- Collaborate with operations teams to ensure high-quality service delivery
- Proactively propose and present site enhancements to meet and exceed the branch’s financial objectives.
- Communicate proactively with decision-makers and influencers both internally and externally, reflecting our commitment to integrity and transparency.
- Perform site walkthroughs with clients to ensure that quality and service expectations are consistently met and exceeded.
- Facilitate the resolution of client concerns to ensure contract renewal and retention of existing customers, upholding our core value of doing the right thing in every interaction.
- Collaborate with the Business Development Team to identify additional opportunities within existing client accounts and assist with accurate estimates for new projects.
- Manage client communications during winter weather events and assist with on-site snow removal operations as part of our comprehensive snow &ice management services.
Requirements
- At least two (2) years of experience in landscaping and/or grounds maintenance.
- Authorization to work in the United States and a valid US government state-issued Driver's License.
- At least 21 years of age and the ability to work on Saturdays and in inclement weather.
- A valid driver's license with a satisfactory driving record.
- Minimum of two (2) years of sales experience, preferably in an industry working closely with Property Managers or Commercial Real Estate Development/Management.
- Extensive face-to-face selling experience at the mid to senior levels.
- Above-average proficiency with computer operational skills and CRM systems.
- Articulate in both written and verbal communication.
- Ability to manage time and workload effectively and autonomously
Benefits
- Competitive Base Salary: $65,000-$90,000+ annually (based on experience) plus commission on enhancement sales.
- Generous Paid Time Off and Paid Holidays
- Opportunities for Career Advancement
- 401(k) Retirement Savings Plan with Company Match
- Group Health Plan
- Employee Referral Bonus Program
- Profit Sharing
- Tuition Reimbursement and Student Loan Assistance
- Company Vehicle, Cell Phone, and Laptop Provided
- Safety Materials and Gear Provided
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