VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Act as the first point of contact for our clients, resolving basic issues and escalating complex problems
- Continuously monitoring key system events in real-time, keeping a track of the system health, uptime and alerts triggered by any anomalies or irregularities in the payment processing infrastructure
- Perform hourly monitoring of payment transactions to ensure smooth and uninterrupted processing, document all findings an for reporting and process improvement
- Liaise with the L2 team on escalated issues, providing detailed incident reports to facilitate a smooth handover and quick resolution
- Oversee and manage service requests, ensuring timely and effective responses
- Track progress and update stakeholders on the status of their requests
- Willing to work in a 24x7 rotational shift
Requirements
- Hands-on experience of 1 year up to 2 years in customer service
- Bachelor's degree in IT or a relevant field
- Basic knowledge of payment systems
- Good logical and analytical skills
- Experience working with MS-office, particularly Excel
- ITIL V3/V4 certification would be a plus
- Excellent communication and relationship-building skills
- Willing to work in a 24x7 rotational shift
Benefits
- Competitive salary in a fast-growing start-up
- Medical insurance with coverage for dependents (parents, spouse, children)
- Rewards & Recognition system
- Opportunity for personal and professional growth in a dynamic industry
- Work from anywhere in the world; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
NI
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