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About the role
- Key Account Manager focusing on strategic management and growth of key accounts in microbiology across Australia and New Zealand. Develop relationships and drive business objectives with key clinical, pharmaceutical, and applied markets.
Responsibilities
- Develop and maintain strong relationships with key accounts across clinical, pharmaceutical, and applied markets.
- Serve as the primary point of contact for key accounts, addressing their needs and ensuring customer satisfaction.
- Develop and implement strategic account plans to achieve sales targets and business objectives.
- Identify and pursue new business opportunities within existing key accounts and potential new clients.
- Conduct regular meetings with key accounts to review performance, address concerns, and identify opportunities for growth.
- Collaborate with the strategic partnerships team to develop and execute sales strategies and campaigns.
- Stay up-to-date with industry trends, market developments, and competitor activities.
- Maintain a deep understanding of the company's microbiology products and services.
- Provide technical support and product training to key accounts as needed.
- Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience.
- Communicate customer feedback and market insights to relevant departments to drive product and service improvements.
- Prepare and present regular reports on account performance, sales activities, and market trends.
- Utilize CRM tools to manage and track customer interactions, sales activities, and account information.
- Ensure accurate and timely documentation of all account-related activities and communications.
Requirements
- Bachelor's degree in Microbiology, Life Sciences, or a related field.
- Advanced degree preferred.
- Minimum of 5 years of experience in sales or account management within the microbiology, clinical, pharmaceutical and applied markets.
- Proven track record of managing key accounts and achieving sales targets.
- Strong understanding of microbiology products and applications.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel as required.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Balance your work and personal life with flexible arrangements.
- Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
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