Customer Relations Manager focused on enhancing client relationships and satisfaction in Backup Power industry. Responsible for developing policies, managing inquiries, and driving retention.
About the role
- Account Management Intern supporting enterprise merchants to expand their use of Tabby’s fintech products and services. Collaborating cross-functionally to drive growth and partnership initiatives.
Responsibilities
- Support the identification of high-potential accounts through segmentation and performance insights, and assist in expanding merchants’ use of Tabby’s products and services.
- Help introduce relevant solutions and support upsell and cross-sell opportunities aligned with merchant needs.
- Support the team in selling and driving adoption of Tabby’s products and services across the merchant portfolio.
- Help identify suitable merchants, prepare materials, and assist in positioning solutions and onboarding opportunities to increase product usage.
- Support the development of strong merchant relationships by assisting with communications, follow-ups, and understanding merchant needs and priorities.
- Contribute to cross-functional initiatives such as product launches, optimizations, and operational improvements that enhance merchant experience and outcomes.
- Assist in monitoring account performance using data and reporting to identify trends and opportunities.
- Support preparation of insights and materials that contribute to merchant growth and product adoption.
- Support the identification and follow-up of merchant challenges, coordinating with internal teams to help ensure timely and effective resolution.
- Work closely with sales, product, marketing, tech, and operations teams to support merchant initiatives, projects, and product/service expansion activities.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- Strong interest in account management, partnerships, or fintech.
- Comfortable working with data and deriving basic insights (Excel / Google Sheets).
- Strong communication and organizational skills.
- Attention to detail and ability to manage multiple tasks.
- Exposure to e-commerce or fintech metrics is a plus.
- Experience with Tableau or similar tools is a plus.
Benefits
- An amazing opportunity to learn from the best minds in the business.
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). **If this sounds exciting to you, we’d love to hear from you!**
Job title
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Not specified
Degree requirement
Tech skills
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