LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Develop and execute a regional business development strategy aligned with corporate objectives to drive brand performance across the region.
- Create and lead tailored business plans for each market, identifying key growth levers, commercial opportunities, and local challenges.
- Own and track commercial performance, including forecasting, budgeting, and reporting on sales KPIs.
- Select, onboard, and manage high-performing distribution partners and key accounts, ensuring excellence in execution and brand representation.
- Monitor and analyze market trends, consumer behavior, competitor activity, and sell-out performance to adjust strategies and optimize brand positioning.
- Partner with Global and Regional Marketing teams to localize brand campaigns, launches, and go-to-market plans.
- Provide strategic and operational support to partners, including training, trade tools, merchandising guidance, and promotional planning.
- Lead regular market visits and business reviews with distributors and retail partners; represent the brand at industry events, trade shows, and forums.
- Ensure compliance with all local legal, ethical, and regulatory requirements across markets.
Requirements
- Minimum 3–5 years of experience in international sales, key account management, or business development in the beauty, FMCG, or consumer goods industry.
- Proven track record of driving commercial success in international markets, strong distributor management and negotiation skills.
- Strategic thinker with hands-on execution abilities and entrepreneurial mindset.
- Excellent cross-functional collaboration and communication skills.
- Fluency in English; additional local languages advantageous.
- Willingness to travel regularly within the region.
Benefits
- Attractive working environment: Challenging tasks with a lot of creative freedom in a stylish office.
- Kind, motivated colleagues and teamwork culture.
- Owner-managed family business acting sustainably.
- Mobile working and flexible working hours.
- Onboarding, continuous on-the-job training, job rotation, internal/external further training measures.
- 30 days' holiday.
- Freshly prepared lunch, fruit, coffee variety, tea and cold drinks.
- Company pension scheme.
- In-house gym.
- JobTicket.
- Subsidy for childcare costs.
- Regular team celebrations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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