Sales Representative supporting customers throughout their trial period and managing upgrades. Engaging in cross - selling of products and maintaining communication via Salesforce.
About the role
- Drive maximum adoption of Dotdigital’s personalisation platform across key strategic clients. Collaborate with teams to ensure measurable success and long-term value for clients.
Responsibilities
- Own and drive the strategic direction for a portfolio of key clients, aligning Dotdigital’s solutions with their marketing objectives and business goals.
- Foster long-term relationships to ensure customer satisfaction, retention, and loyalty. Act as a trusted advisor, delivering personalised support, product training, and strategic guidance.
- Achieve sales quotas through upsell and expansion opportunities, while proactively identifying areas for optimisation based on data insights and account performance.
- Conduct regular Success Plans and present quarterly/annual account reviews to demonstrate value, secure renewals, and influence future adoption. Collaborate with Customer Marketing to drive client references and case studies.
- Partner with internal teams including Sales, Technical Support, Adoption, and Professional Services to deliver seamless, end-to-end client support.
- Ensure clients maximise their use of the Fresh Relevance platform by working closely with the Adoption team and sharing industry best practices.
- Maintain accurate CRM records, forecast retention and growth metrics, and monitor account health to proactively address risks and opportunities.
Requirements
- 5+ years’ experience in eCommerce or marketing technology, ideally in a client-facing or strategic role.
- Proven ability to manage a portfolio of accounts, drive retention, and uncover upsell opportunities.
- Strong commercial awareness and a knack for finding win-win outcomes.
- Excellent communication and presentation skills - comfortable leading client calls and planning sessions.
- Organised, proactive, and confident in learning new platforms and demonstrating their value.
- Familiarity with email marketing, web analytics, and eCommerce platforms.
- Analytical mindset - you enjoy turning data into actionable marketing strategies.
- Interest in CRO (Conversion Rate Optimisation) techniques.
- Basic understanding of HTML, CSS, or JavaScript.
- Experience with tools like Google Analytics or Dynamics CRM.
Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
- DEI commitment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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