Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
About the role
- Technical Support Specialist aiding customers and partners in the EMEA region for Wingtra's technical products. Maximizing product utilization through expert support and effective communication.
Responsibilities
- Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise
- Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues
- Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance
- Travel to customers for pilot projects, trainings, and product demonstrations
- Support the sales team in deal closing stage and during sales demos
- Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations
- Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes
- Create and maintain technical documentation for external and internal stakeholders through the Knowledg
Requirements
- Bachelor’s degree (or equivalent) in a technical field such as Geomatics, Science, Technology, or Engineering
- 1–2 years of experience in the geospatial industry, preferably in technical support or sales of a technical product
- Strong organizational and communication skills, with the ability to collaborate effectively across teams
- Business-level fluency in English (both written and spoken)
- Willingness to travel frequently (approximately 30%)
Benefits
- Open communication
- Asking hard questions
- Valuing diverse viewpoints
- Never stop learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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