VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Providing first-level contact and problem resolution for customers with Salesforce and application problems.
- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Working on various application customisation projects using Javascript and Salesforce development techniques.
- Debugging and troubleshooting problems in Salesforce code (ideally).
- Resolution of issues for clients and providing liaison between clients, customer success team and engineering.
- Opportunities to work on core product development, integration development and customer success development projects.
- Working closely with Engineering, Product, DevOps and Customer Success teams globally.
Requirements
- At least 1+ years previous experience as a Junior Technical Support Engineer in a complex environment.
- Excellent written and spoken English.
- Great communication skills.
- A strong teamwork ethic is essential.
- Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
- Ideally the ability to debug and troubleshoot problems in Salesforce code.
- Working knowledge of JavaScript and application customization using JavaScript.
- Proven ability to learn new products, develop technical knowledge and apply new skills in a high paced environment.
- Ability to multi-task between different support channels and issues.
- Working knowledge of the Atlassian suite, JIRA, Confluence and any other Technical Support Platform.
- Must be authorized to work in the country where this position is based without the need for visa sponsorship at time of application.
- Must have reliable internet connection and an at home workstation setup.
- This position may require no more than 20% travel from time to time.
Benefits
- Competitive Salary Package including 13th month bonus
- New Hire Stock Options
- Employee Referral Bonus Program
- 3 volunteer days per year
- A generous budget to spend on setting up your home office or WFH station
- 100% employer paid access to Udemy (Learning & Development)
- Paid Parental Leave for both carers (12 weeks)
- Hybrid Work Model (3 days in the office & 2 days work from home)
- Private Medical Benefits (PTI Health Insurance) for employee + family
- 100% employer paid annual health check
- 7 paid sick leave days per year
- 20 paid personal leave days per year
- 12 paid public holiday days per year
- Company & Team Offsite Events
- Open and creative office workspaces
- Kitchen stocked with snacks & drinks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
WA
WalkersSystems Support Analyst
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.
OR
Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
BT
Blue TechnologyLevel 3 Support Analyst
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
TG
Ten Lifestyle GroupJunior Support Engineer
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.
CY
Customer Experience Agent providing technical support to users via multiple channels. Collaborating with teams and managing customer interactions for improved satisfaction and reduced churn risk.