HVAC Remote Support Technician responsible for providing technical support and troubleshooting for BAS/BMS systems. Collaborating with clients and field technicians to ensure optimal HVAC system performance.
About the role
- Support Analyst providing helpdesk support for various technology solutions at Wake Commerce. Responsibilities include troubleshooting and system support for e-commerce and logistics operations.
Responsibilities
- Respond to moderately complex support tickets via phone, email and Service Desk tool
- Monitor service dashboards related to issues in solutions developed by Síntese
- Level 1 support for SQL Server databases
- Level 1 support for wholesale, e-commerce and logistics operations
- Level 1 support for SinB2B
- Level 1 support for SinB2C
- Level 2 support for SinOmni
- Support for NF-e issuance
- Support for the Linx ERP system related to store operations (configuration, sales integration and others)
- Support for low-complexity IT infrastructure.
Requirements
- Degree completed or in progress in a Technology-related field
- Ability to work well in a team
- Good written and verbal communication
- Basic knowledge of SQL
- Knowledge and/or experience in fashion retail (preferred)
- Knowledge and/or experience in logistics and/or e-commerce (preferred)
- Knowledge and/or experience with Linx products (Linx ERP and Linx POS) (preferred)
- Knowledge and/or experience with Wake or VTEX e-commerce platforms (preferred)
Benefits
- Health insurance
- Dental insurance
- Transportation allowance (Vale-Transporte)
- Meal/Food allowance
- Childcare assistance
- Life insurance
- WellHub
- Férias & Co (vacation program)
- Free unlimited coffee
- Extended maternity and paternity leave
- Relaxation room with TV, PlayStation 5, board games and bean bags
- Day off
- Annual PPR (annual profit-sharing/performance bonus)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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