Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
About the role
- Log and manage tickets, handling both Level 1 and Level 2 requests.
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops.
- Perform directory mapping, configure POP/Exchange email, Lotus Notes, set up user profiles, install VPN, and configure IP settings.
- Monitor, respond to and update tickets in the ticketing system to prevent queues that could compromise the project's SLA, and minimize ticket backlog.
- Create and update the knowledge base, procedures, support scripts and problem-resolution documentation in the KCS portal.
Requirements
- High school diploma.
- Knowledge of troubleshooting for networks, PC hardware and software, service desk tools, operating systems and Microsoft Office.
- Respond to and resolve Level 2 technical tickets, ensuring continuity of IT services.
- Perform analysis and troubleshooting of operating systems, networks and corporate applications.
- Provide remote and/or on-site support to users, focusing on more complex or recurring incidents.
- Apply fixes, perform reinstalls, software updates and advanced configurations.
- Document support activities, applied solutions and procedures in the internal knowledge base.
- Carry out tasks related to relocation, replacement, installation and organization of IT equipment (such as laptops, desktops, monitors and peripherals) following area guidelines.
- Currently enrolled in a higher-education program in a Technology-related field.
Benefits
- Meal and/or grocery allowance for food and grocery purchases 🍴
- Medical and dental coverage so you and your family stay healthy 💙
- Pharmacy agreements for medication discounts 💊
- Childcare assistance according to current policy 🍼
- Gym partnership to encourage physical activity 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨💻
- Employee referral program with possible rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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