Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Technical Support II providing IT solutions and troubleshooting for users. Handling complex incidents and maintaining service continuity at Quality Digital.
Responsibilities
- Log and manage tickets, handling both Level 1 and Level 2 requests.
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops.
- Perform directory mapping, configure POP/Exchange email, Lotus Notes, set up user profiles, install VPN, and configure IP settings.
- Monitor, respond to and update tickets in the ticketing system to prevent queues that could compromise the project's SLA, and minimize ticket backlog.
- Create and update the knowledge base, procedures, support scripts and problem-resolution documentation in the KCS portal.
Requirements
- High school diploma.
- Knowledge of troubleshooting for networks, PC hardware and software, service desk tools, operating systems and Microsoft Office.
- Respond to and resolve Level 2 technical tickets, ensuring continuity of IT services.
- Perform analysis and troubleshooting of operating systems, networks and corporate applications.
- Provide remote and/or on-site support to users, focusing on more complex or recurring incidents.
- Apply fixes, perform reinstalls, software updates and advanced configurations.
- Document support activities, applied solutions and procedures in the internal knowledge base.
- Carry out tasks related to relocation, replacement, installation and organization of IT equipment (such as laptops, desktops, monitors and peripherals) following area guidelines.
- Currently enrolled in a higher-education program in a Technology-related field.
Benefits
- Meal and/or grocery allowance for food and grocery purchases 🍴
- Medical and dental coverage so you and your family stay healthy 💙
- Pharmacy agreements for medication discounts 💊
- Childcare assistance according to current policy 🍼
- Gym partnership to encourage physical activity 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨💻
- Employee referral program with possible rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Field Service Technician handling on - site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Financial Advisory Support Analyst assisting financial advisors in client services while managing office workflows. You will support client meetings preparation and coordinate marketing events.
Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Middleware / IIS Administrator maintaining IIS web servers and collaborating on Azure components. Ideal for proactive professionals with strong problem - solving skills in a customer - oriented environment.
Middleware / IIS Administrator role collaborating with Application Support to manage web application environments. Requires expertise in C#, IIS, cloud components, and scripting.