Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Middleware / IIS Administrator role collaborating with Application Support to manage web application environments. Requires expertise in C#, IIS, cloud components, and scripting.
Responsibilities
- Monitor and troubleshoot production instances
- Contribute to implementing changes according to established standards
- Participate in major-incident technical bridges
- Administer and maintain IIS 10 web servers hosting .NET applications
- Configure bindings, manage sites, backups, and configuration versions
- Implement SSL certificates, authentication, access controls, and security best practices
- Collaborate on Azure PaaS and SaaS components
- Use Azure monitoring tools to track performance and health
- Manage deployments using tools such as Octopus Deploy
- Automate operational tasks with PowerShell and other scripting languages
- Provide support for MS SQL Server
- Perform Windows Server 2016/2019 administration and troubleshooting
- Design and maintain CI/CD pipelines
- Implement containerized solutions using Docker
Requirements
- 5–6 years of hands-on experience managing and optimizing web application environments
- Strong problem-solving skills
- Customer-oriented mindset
- Experience with C#/.NET web applications
- Knowledge of IIS administration, Windows and Linux operating systems, and MS SQL databases
- Proficiency in scripting (PowerShell and other languages)
- ITIL Foundation certification preferred
Benefits
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Middleware / IIS Administrator maintaining IIS web servers and collaborating on Azure components. Ideal for proactive professionals with strong problem - solving skills in a customer - oriented environment.
Providing expert - level billing technical assistance as a Technical Billing Support Engineer. Collaborating across teams for customer success in a high - performing support environment.
Technical Support Specialist providing troubleshooting and support for Kenwood Land Mobile products. Engaging with dealers and customers by providing technical assistance and training as needed.
Helpdesk Support Technician providing technical support and troubleshooting for desktop equipment in a healthcare company. Involves software and hardware issue resolution and deployment of desktop systems.
Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
Associate Technical Support Engineer involved in trade life cycle and investment operations at EXL. Responsibilities include reconciliation and coordination of break investigations for public and private assets.
MLOps Support Engineer in charge of operational support for AI/ML solutions ensuring system stability in production. Responsible for monitoring and incident management of ML models and pipelines.
Communications Engineer providing primary in - country support for Kuwait military communications equipment. Engaging in technical assistance, monitoring, reporting, and maintenance for Patriot communications systems.