Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- IT Support Engineer maintaining system and network infrastructure for Glenveagh, one of Ireland's leading homebuilders. Involves troubleshooting, documentation, and support across multiple sites.
Responsibilities
- Troubleshoot system and network problems, diagnose, and solve hardware/software faults and escalate to the Head of IT when necessary
- Management of the Glenveagh Active Directory infrastructure and Office 365 application suite
- Install and configure applications and hardware when required, design and develop solutions to automate the delivery of these services and solutions to Glenveagh
- Build, develop and maintain comprehensive documentation, diagrams and written instructions for the various systems and services deployed
- Monitor and maintain various systems, printers, mobile devices, and networks across all the various Glenveagh sites
- Support the setup and delivery of the IT services on new sites as required. Work closely with the resources on site to ensure the IT service is maintained and reliable
- Establish a good working relationship with other professionals within Glenveagh, ensuring that the IT department delivers a reliable, responsive and high-quality service
Requirements
- Proven experience in an IT support role, preferably in a construction or field-based environment.
- Proficiency in managing Active Directory, Office 365 Admin, and Azure.
- Strong hardware and software troubleshooting skills.
- Experience with building and configuring laptops, desktops, and mobile devices.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Valid driver’s license and willingness to travel to construction sites.
Benefits
- Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
- Performance related bonus
- Comprehensive health insurance for you and your dependents
- Contributory pension scheme
- Tax saver travel and bike to work
- Paid volunteering days
- Continuous Professional development (CPD) programme & funding
- Employee Assistance Programme
- Long term illness cover
- SAYE (Save As You Earn) Scheme
- Peace of mind with life assurance
- Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
- Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
- An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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