ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.
About the role
- Support Analyst at Brasilprev focusing on improving usability of the ServiceNow ITSM tool. Collaborating with teams to enhance user experience and operation of support services.
Responsibilities
- Support the administration of the ServiceNow ITSM platform, focusing on improved usability for employees.
- Facilitate service delivery and operations for support and configuration management (CMDB) teams.
- Contribute strategically to this vital communication channel for the company by identifying and requesting improvements.
- Always prioritize the best possible user experience.
- Be inquisitive and proactively seek knowledge to contribute to the development of this process, interacting with the various technology teams.
Requirements
- Bachelor's degree required in: Engineering, Computer Science, Systems Analysis, Information Technology, Business Administration with an emphasis on systems analysis, or related fields.
- Experience in technology service management teams and ITSM processes is desirable.
- Intermediate English proficiency is desirable.
- Experience in operations governed by ITIL or COBIT, involving concepts such as Crisis, Major/Critical Incidents, Incidents, Service Requests, Problems, Changes, CMDB, and Knowledge Bases.
- Configuration-level knowledge of ITSM tools (ServiceNow, Jira, or similar) in areas such as service catalog, CMDB, knowledge base, change management process, and problem management process.
- Desirable knowledge of tools and implementation of continuous CMDB processes, including discovery, integration with the ITSM tool, and usability within operations, change and problem processes.
- Positive and proactive attitude.
- Good interpersonal skills.
- Strong communication skills.
- Inquisitive profile with a curiosity to seek and acquire new knowledge.
Benefits
- Meal and Food Vouchers
- Life Insurance
- Health Insurance - Bradesco
- Dental Insurance (optional) - BBDental
- Brasilprev Pension Plan (optional)
- Extended maternity and paternity leave
- Childcare/Babysitting Assistance
- Profit Sharing Program (PPR)
- Transport Allowance / Shuttle Assistance
- One day off during your birthday month
- Gympass and Health Space with employee health and wellness programs
- Wellz - Mental health and emotional well-being platform
- Flexible working hours and time bank
- Partnership with AABB (Athletic Association of Banco do Brasil)
- LinkedIn Learning
- Hybrid work (up to 2 days of home office per week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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