Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
About the role
- Junior Infrastructure Analyst ensuring technology service availability and performance at Kaffa, focusing on infrastructure analysis and documentation. Collaborating with teams to enhance solutions and processes.
Responsibilities
- Monitor and maintain server, network and service infrastructure.
- Support the administration of virtualized environments and operating systems.
- Identify and resolve incidents, ensuring high availability.
- Participate in the implementation of new infrastructure and security solutions.
- Create and keep technical documentation of the environment up to date.
- Collaborate with the team on modernization and process automation projects.
Requirements
- Completed or pursuing a higher education degree in Technology.
- Knowledge of infrastructure.
- Knowledge of operating systems.
- Basic understanding of programming languages.
- Ability to critically analyze system specifications in textual form or UML.
- Basic technical English.
Benefits
- 🏥 SulAmérica Health Plan and SulAmérica Dental Coverage.
- ✅ Individual Life Insurance at no cost to the employee.
- 🏦 Credit Union and Private Pension Plan (details provided in the offer letter).
- 💳 Alelo Multi-benefits Card and Transportation Voucher.
- 🍽 Meal/Food benefit with Caju card.
- 📊 Profit Sharing (PLR).
- 🏦 Itaú bank account with fee waivers.
- 🏠 Hybrid work model, with in-office days adjusted to company needs.
- ⏳ Flexible working hours, with up to 2 hours adjustment to the schedule.
- 🎉 Day off on your birthday.
- 🅿 Free parking.
- 🌱 Healthy, people-centered environment that encourages innovation and authenticity.
- 📖 Support for language learning, with up to 2 hours per week for study.
- 🎓 Partnerships with educational institutions to support your training.
- 📈 Opportunities for internal mobility and an Employee Referral Program to recognize talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
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