Merchant Support Specialist providing 24/7 customer service and technical support for fintech clients. Involves problem - solving and effective communication with diverse clients.
About the role
- Customer Service Representative managing sea freight export operations for L.I.T. in Bremen. Ensuring smooth processing of shipments and customer consultations while collaborating with transport carriers.
Responsibilities
- Smooth handling of sea freight export and customs clearance orders
- Advising customers, setting terms and preparing quotations
- Creating bookings with relevant carriers
- Monitoring shipping schedules
- Procurement of transport services
Requirements
- Completed commercial training, e.g., as a Freight Forwarding and Logistics Services Clerk
- Ideally, initial experience in the described area
- Good English skills (at least B2)
- Confident use of standard MS Office applications
- Reliable and efficient working style to confidently respond to short-term changes in daily operations
- Team-oriented communication for close and smooth collaboration with customers, partners and internal interfaces
Benefits
- Security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg.
- A modern, bright office and comprehensive IT equipment ensure a pleasant working environment.
- Career development: Take advantage of individual development opportunities and take on responsibility from day one.
- We support your professional development and provide space for your ideas and projects.
- Collaboration and team spirit: Join a family-like team that lives genuine cohesion.
- Experience a collegial atmosphere with regular team events that foster exchange and collaboration.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- We rely on trust and offer a balanced work–life arrangement.
- Health promotion: Stay fit and healthy with our comprehensive health program, including company fitness, occupational health management (BGM), sports events and health days.
- Mobility: Benefit from our bicycle leasing via JobRad for environmentally friendly and cost-effective mobility.
- Financial additional benefits: Look forward to attractive referral bonuses, exclusive discounts on fashion, leisure, travel and technology, as well as company pension schemes and capital-forming benefits.
- Innovation and recognition: Contribute your ideas and benefit from our idea-management system with rewards.
- You will have the opportunity to take on responsibility and actively drive our growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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