Merchant Support Specialist providing 24/7 customer service and technical support for fintech clients. Involves problem - solving and effective communication with diverse clients.
About the role
- Customer Service role focusing on handling import sea freight tasks at a logistics provider. Responsibilities include client consultation and booking management for international shipping.
Responsibilities
- Ensure smooth processing of sea freight import orders.
- Advise customers, negotiate terms and prepare quotations.
- Create bookings with relevant carriers.
- Monitor shipping schedules and vessel departure dates.
- Procure transportation services.
Requirements
- Completed commercial training, e.g., as a freight forwarding and logistics clerk.
- Ideally, some prior experience in the described area.
- Good English skills (at least B2 level).
- Confident user of common MS Office applications.
- Reliable and efficient working style, able to respond confidently to short-term changes in daily operations.
- Team-oriented communication for close and smooth collaboration with customers, partners and internal stakeholders.
Benefits
- Security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg.
- A modern, bright office and comprehensive IT equipment provide a pleasant working environment.
- Career development: Take advantage of individual development opportunities and assume responsibility from day one.
- We support your professional development and offer room for your own ideas and projects.
- Collaboration and team spirit: Become part of a close-knit team that values genuine cohesion.
- Enjoy a collegial atmosphere with regular team events that strengthen exchange and cooperation.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, occupational health management (BGM), sports events and health days.
- Mobility: Benefit from our bicycle leasing via JobRad to stay environmentally friendly and cost-efficient.
- Financial additional benefits: Look forward to attractive referral bonuses for “employees refer employees”, exclusive discounts on fashion, leisure, travel & technology, as well as company pension plans and capital-forming benefits.
- Innovation and recognition: Contribute your ideas and benefit from our idea management system with a rewards program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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