Customer Service Manager managing operations for a plumbing company. Ensuring seamless coordination between customers, technicians, and internal systems while enabling long - term success.
About the role
- Customer Service role at L.I.T. handling international imports, especially in sea freight logistics. Involves communication with customers and documentation management.
Responsibilities
- Operational handling of international imports, with a focus on sea freight.
- Communication with customers, international offices, agents and suppliers.
- Booking cargo space with shipping lines and airlines.
- Processing and managing documentation throughout the import process.
- Preparation and verification of incoming and outgoing invoices, as well as invoicing.
- Creating and tracking customer SOPs (Standard Operating Procedures).
- Handling complaints and ensuring prompt resolution.
Requirements
- Completed commercial vocational training, e.g., freight forwarding and logistics clerk, wholesale and foreign trade management clerk, or equivalent.
- At least 1 year of professional experience in sea and air freight.
- Very good German and English skills, both written and spoken.
- Proficient user of common MS Office applications.
- Reliable and efficient working style, able to respond confidently to short-term changes in daily operations.
- Team-oriented communication to ensure close and smooth collaboration with customers, partners and internal interfaces.
Benefits
- Security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg.
- A modern, bright office and comprehensive IT equipment ensure a pleasant working environment.
- Career development: Take advantage of individual development opportunities and assume responsibility from day one. We support your professional growth and offer space for your ideas and projects.
- Collaboration and team spirit: Become part of a family-like team that truly lives solidarity. Experience a collegial atmosphere with regular team events that strengthen exchange and cooperation.
- Flexibility: Enjoy the option to work remotely up to 2 days per week. We rely on trust and offer a balanced work-life arrangement.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, workplace health management (BGM), sports events and health days.
- Mobility: Benefit from our bike leasing via Jobrad, allowing eco-friendly and cost-effective mobility.
- Financial additional benefits: Enjoy attractive referral bonuses for "employees recruit employees", exclusive discounts on fashion, leisure, travel & electronics, as well as company pension schemes and capital-forming payments.
- Innovation and recognition: Contribute your ideas and benefit from our idea management system with rewards. You have the opportunity to assume responsibility and actively drive our growth.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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