Customer Service role at L.I.T. handling international imports, especially in sea freight logistics. Involves communication with customers and documentation management.
About the role
- Product Support Specialist for Orica's GeoExplorer software and geotechnical monitoring equipment. Providing technical support and assisting with complex geotechnical projects.
Responsibilities
- Ensure compliance with all WHS (Workplace Health & Safety) policies and procedures.
- Respond to customer inquiries via ticketing system, email, and phone with a focus on timely resolution.
- Provide Tier 1 and Tier 2 technical support for GeoExplorer and associated hardware/software systems.
- Assist with system commissioning, configuration, and troubleshooting during project deployment.
- Develop and maintain technical documentation, FAQs, and troubleshooting guides.
- Deliver onboarding and training sessions for customers and internal teams.
- Collaborating with Sales, Engineering, and Product teams to resolve complex issues and improve user experience.
Requirements
- Commitment to all WHS policies and procedures.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong work ethic, problem-solving capability, and a passion for troubleshooting.
- General knowledge of geotechnical instrumentation, electronics, networking, mechanics, and/or computer systems.
- Experience working with geotechnical monitoring equipment or related software (total stations, piezometers, extensometers, inclinometers, settlement cells, etc).
- Bilingual English & French/Spanish/Portuguese.
- Experience with Orica GeoSolutions (RST/NavStar, Measurand, Syscom, 3vG, or GroundProbe) products and equipment.
- Experience with industry competitor (Canary, Geokon, Campbell Scientific, Worldsensing, Sensemetrics, etc) products and equipment.
- Programming knowledge (Python, Visual Basic, etc.) for advanced data analysis and automation.
Benefits
- Medical on the first day worked. Basic module paid by the employer.
- Dental on the first day worked. Basic module paid by the employer.
- Life, Disability and Accidental Death & Dismemberment Insurance
- Short and Long Term Disability
- Retirement / Defined Contribution Pension Plan (DCPP)
- Holidays - twelve nationally and/or provincially recognized holidays per calendar year
- Paid Time Off
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Customer Service role focusing on handling import sea freight tasks at a logistics provider. Responsibilities include client consultation and booking management for international shipping.
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