Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Junior Customer Success Manager supporting customers in maximizing the potential of AI solutions at Placetel. Engaging in onboarding, continuous optimization, and teamwork with Account Management and Sales.
Responsibilities
- Unterstützung beim Onboarding neuer Kund:innen für unsere AI Voice Agents
- Analyse von Kundenbedürfnissen und Begleitung bei der Umsetzung individueller Use Cases
- Durchführung von Schulungen, Produkterklärungen und Feedbackgesprächen
- Monitoring der Kundenperformance und Identifikation von Optimierungspotenzial
- Enge Zusammenarbeit mit internen Teams (z. Produkt, Presales, Marketing)
- Aktive Mitgestaltung der Customer Success Prozesse für unser AI-Portfolio
Requirements
- Abgeschlossenes Studium oder erste Berufserfahrung im Bereich Kundenbetreuung, Projektmanagement oder Vertrieb
- Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
- Interesse an Technologien wie Künstlicher Intelligenz, Automatisierung und Cloud-Kommunikation
- Kommunikationsstärke, Empathie und eine lösungsorientierte Denkweise
- Eigeninitiative, Teamfähigkeit und Spaß daran, Neues zu lernen
Benefits
- Eine innovative Produktwelt mit echtem Mehrwert für unsere Kund:innen
- Viel Gestaltungsspielraum in einem neuen, dynamischen Geschäftsbereich
- Ein erfahrenes Team, das dich unterstützt und fördert
- Flexible Arbeitsbedingungen (remote oder in Köln)
- Moderne Tools, transparente Kommunikation und kurze Entscheidungswege
- Ein faires Vergütungspaket mit Entwicklungsperspektive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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