Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
About the role
- Customer Success Analyst managing B2B relationships at Amcham Brasil. Responsible for client engagement and personalized success planning for associates in Campo Grande.
Responsibilities
- Management and relationship building for a B2B client portfolio (small and medium-sized companies)
- Managing targets and results
- Monitoring KPIs and performance metrics for the area
- Mapping and identifying new business opportunities
- Conducting meetings
- Interacting with internal teams (events & content, finance, sponsorship, etc.)
- Participation in events, committees, and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficiency with Microsoft Office
- Experience building relationships with companies
- Previous experience in customer service
- Be proactive, curious, and engaged in achieving targets and results
- Be dynamic and able to engage and negotiate with multi-sector companies
- Be driven by challenges
- Put the client at the center of your actions
- Clear and objective written and verbal communication skills
- Ability to work as part of a team in a constructive, respectful manner to achieve shared results
Benefits
- 🍽️ Multibenefit card for meal and grocery allowance
- 🚌 Transportation voucher
- ⛽ Fuel allowance
- 🏋️♂️ Wellhub
- 🎉 Birthday day off
- 🍎 Fresh fruit in the afternoon
- 💛 Employee happiness program
- 🪪 SESC credential
- 🏥 Medical assistance
- 🛡️ Group life insurance
- 📚 Discounts on courses, postgraduate programs, and MBAs
- 🌍 Access to Amcham training programs
- 😌 End-of-year recess
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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