Product Manager at Abbott responsible for enhancing customer experience within the healthcare sector. Overseeing AI - driven call center solutions and collaborating with cross - functional teams.
About the role
- Customer Service Analyst facilitating client requests via email and WhatsApp while tracking shipments. Collaborating internally for optimal service delivery and reporting.
Responsibilities
- Respond to customer requests via email or WhatsApp and route them internally for service analysis, then follow up with the customer with acceptance, rejection, or negotiation of new deadlines, volumes, carriers/shipping lines, etc.
- Update reports on the status and location of cargo (tracking) handled by Brado so the customer can monitor the shipment’s progress within Brado.
- Execute the monthly program for Bronze-tier clients by contacting customers and ensuring adherence to the scheduled volume.
- Update presentations and participate in routine meetings with clients, online or in-person, presenting operational and service-level indicators, recording actions discussed in meeting minutes, and coordinating with Brado’s internal teams.
- During internal meetings, stay informed about order handling according to the SLAs defined in the commercial proposal to help ensure adherence and address any deviations.
Requirements
- Bachelor’s degree completed or in the final year of study.
- Intermediate knowledge of Microsoft Office, especially Excel.
- Experience in the logistics industry preferred.
Benefits
- Health & Care:
- Health insurance
- Dental plan
- Pharmacy assistance
- Gympass: Fitness activities through Wellhub
- Surgical instrumentation
- Food & Transportation:
- Meal allowance (Vale Alimentação)
- Food voucher (Vale Refeição)
- Transportation voucher (Vale Transporte)
- Well-being & Quality of Life:
- Maternal support
- Extended parental leave
- Birthday day off
- PraVC Program: Emotional well-being program
- Pingo de Gente: Baby starter kit
- Annual gifts: Christmas kit, toy, school supplies
- Financial Security:
- Life insurance
- Private pension
- Credit cooperative
- Payroll-deductible loan
- Career Development:
- IDP: Individual Development Plan (PDI)
- PPR: Profit-sharing program (Programa de Participação nos Resultados)
- UniBrado: Trainings and development for career growth
- Raízes Program: recognition for length of service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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