Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Technical Officer responsible for providing IT support and maintenance of computer systems. Engaging client needs and ensuring service quality across various IT functions.
Responsibilities
- Provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc.
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory)
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management)
- Perform root cause analysis and troubleshooting across systems to resolve incidents
- Engage and liaise with all personnel, including VIP personnel
- Follow the escalation matrix and keep the customer informed
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices
Requirements
- NQF 4: Grade 12 National Diploma
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks
- A+ N+ Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- Professional Memberships in Relevant Industry
Benefits
- Willing to travel
- Working Shifts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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