Implementation Engineer managing the execution of fulfillment projects and system integrations for Stord's clients across the US and Canada. Collaborating with teams to ensure successful project launches and operational sustainability.
About the role
- Technical Officer responsible for providing IT support and maintenance of computer systems. Engaging client needs and ensuring service quality across various IT functions.
Responsibilities
- Provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc.
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory)
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management)
- Perform root cause analysis and troubleshooting across systems to resolve incidents
- Engage and liaise with all personnel, including VIP personnel
- Follow the escalation matrix and keep the customer informed
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices
Requirements
- NQF 4: Grade 12 National Diploma
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks
- A+ N+ Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- Professional Memberships in Relevant Industry
Benefits
- Willing to travel
- Working Shifts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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