System Administrator managing z/OS systems and providing client solutions at Kyndryl. Collaborating with diverse teams and delivering best solutions to clients' technical issues.
About the role
- Provide personalized, on-site support to clients to enhance satisfaction and strengthen relationships
- Handle complex technical issues that remote teams cannot resolve to improve operational efficiency
- Support Microsoft Windows Server, Exchange Online, and network technologies
- Install and support a wide range of PC and Mac applications and desktop environments
- Manage and troubleshoot on-premise and cloud infrastructure (Azure, Intune, Entra)
- Maintain network configurations and resolve network performance issues (internet bandwidth, ISP, firewall/router)
- Provide Tier 2 and Tier 3 desktop and application support (approx. 50% escalated desktop/app support, 30% Windows server support, 10% network support, 5% admin/meetings)
- Organize and execute small to mid-size IT projects (up to ~20 hours)
- Produce and update technical documentation and follow escalation procedures for complex issues
- Interact with users in-person daily to assist with technology use and issue resolution
- Attend client sites regularly; comply with site policies (no smoking) and required background checks
Requirements
- A Bachelor’s Degree in a related field or equivalent experience
- 5+ years supporting current Windows Server and desktop technologies and client/server applications in a Windows-based network environment
- Experience with Microsoft Windows Server (latest OS) and Exchange Online or enterprise mail systems
- Experience working with the O365 ecosystem
- Experience with Azure, Intune, Entra ecosystem
- Experience with Active Directory and Group Policy
- Knowledge of all current Microsoft Desktop Operating Systems
- Experience with XenApp/RDS or other VDI technologies
- Experience with hypervisors (VMWare and Hyper-V)
- Experience managing private and public DNS
- Experience configuring firewalls
- Experience with LAN and WAN technology and firewalls (Cisco, Meraki, Fortinet, Aruba)
- Extensive hands-on experience with Windows Server and Exchange Online maintenance and support
- Microsoft Azure and/or Microsoft 365 certification preferred/required
- Excellent customer service and communication skills
- Ability to install and support PC and Mac applications
- Management and troubleshooting of on-premise and cloud infrastructure
- Provide Tier 2 and Tier 3 desktop and application support
- Organize and execute small-mid IT projects (up to ~20 hours per project)
- Produce, maintain and update technical documentation
- Valid driver's license and reliable transportation
- Successful completion of criminal, employment, credit, and motor vehicle background checks
Benefits
- Growth Opportunities: With dedicated career paths, internal promotions
- Comprehensive Insurance Plans: life insurance and long-term disability coverage
- Retirement Savings: 401K plan with a 4% match
- Health and Wellness: Peerfit membership (free sessions at local gyms and studios)
- Paid Time Off: Start with 3 weeks PTO in first year; 4 weeks in second year
- Family Support: Paid maternity, paternity, and foster leave
- Professional Development: Paid certifications, training days, access to virtual lab
- Work/Life Balance: Flexibility of working from home
- Employee Recognition: $200 anniversary credit to spend in company store; quarterly team outings
- Continuous Feedback: 360-degree feedback system
- Note: Salary described as an attractive compensation package
Job title
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Degree requirement
Tech skills
Location requirements
KY
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