Systems Administrator responsible for managing IT infrastructure and SaaS applications at UOVO Wine. Ensuring reliability, security, and performance of systems in a hybrid role.
Responsibilities
Create or update SOP’s and documentation for system processes
Perform onboarding / offboarding of user accounts
Manage permissions and access controls across SaaS applications
Work in tandem with a co-managed service provider to ensure help desk requests are being resolved in a timely manner and serve as T2/T3 support
Work cross-functionally with accounting, sales, operations, and facilities to identify needs or fix problems with technology and support projects
Collaborate with external vendors on projects
Monitor API programs for errors, perform basic troubleshooting and elevating to developer vendors as needed
Provide technical support and training to staff as needed
Evaluate and recommend new technologies to improve efficiency and security
Requirements
Bachelor’s Degree in a technology-related field, or equivalent experience and certifications
3 + years of experience in systems administration
Advanced Proficiency with Microsoft Windows and Office
Working knowledge of networking protocols (TCP/IP), firewalls
Experience with Microsoft 365 administration
Strong organizational and communication skills
Attention to detail and accuracy in all tasks
Commitment to confidentiality and professionalism
Experience with scripting languages (e.g., PowerShell, Python)
Proficiency with Mac OS environments
Knowledge of cybersecurity best practices and compliance standards
Experience with Microsoft Intune, Entra ID, Autopilot
Experience with Salesforce or similar CRM – Building Flows and using low-code automation tools
Experience with Warehouse Management Software (WMS) or other Inventory management software
Familiarity with website hosting platforms (e.g., WordPress, WooCommerce)
Experience with Amazon Web Services (AWS)
Experience managing IT projects or vendor relationships
Benefits
generous paid time off
health, dental, vision, STD and LTD insurance
401(K) with 4.5% match
$1000 education stipend
$250 charitable donation
wine education
entrepreneurial work atmosphere with opportunity for strong performers to advance quickly
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