Hybrid IT Support Technician

at Minsait

• Job title: IT Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Rio de Janeiro, Brazil

About the role

• Technical Support Technician providing IT assistance for hardware, software, and network issues at Minsait. Collaborating with technical teams for continual improvement in IT solutions.

Responsibilities

• Provide on-site user support for IT, resolving issues related to hardware, software and networks.
• Perform preventive and corrective maintenance on equipment such as desktops and laptops.
• Diagnose and repair hardware component failures.
• Configure and support Microsoft network environments, including workstations and servers.
• Work on data and voice network infrastructure, performing installations, configurations and connectivity tests.
• Install and configure network devices such as switches, routers and access points.
• Document support activities and technical procedures performed, ensuring traceability and support quality.
• Collaborate with the technical team to continuously improve IT processes and solutions.

Requirements

• Bachelor's degree or technologist degree completed in technological fields such as Computer Science, Electronics, Electrical Engineering or related areas.
• Desired knowledge in:
• Computer hardware (desktops and laptops).
• Data and voice network infrastructure.
• Microsoft network configuration.
• Network devices (routers, switches, etc.).
• Strong communication skills, proactivity and ability to work in a team.

Benefits

• Company-subsidized health plan for the employee.
• Option to include dependents in the health plan with payroll deduction.
• Dental assistance (optional).
• Option to include dependents in the dental assistance plan with payroll deduction.
• Meal voucher or food allowance.
• Transport voucher (optional).
• Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
• Gympass - Wellhub (access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
• Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
• Access to Udemy through our intranet.
• Partnerships with major consumer brands.
• Agreement with SESC for employee and dependents.
• Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
• Group life insurance.