Hybrid IT Support Specialist

at STACK IT Recruitment

• Job title: IT Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$70,000 - CA$80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, Firewalls, SQL, VMware
• Location requirements: Hybrid, Vaughan, Canada

About the role

• IT Support Specialist providing hands-on support for production and warehouse technology environments in a food manufacturing organization. Responsible for maintaining reliable IT systems and user support.

Responsibilities

• Provide hands-on support for production and warehouse operations, ensuring reliable performance of IT systems, servers, databases, scanners, and client PCs
• Maintain and troubleshoot network and infrastructure components including routers, switches, VLANs, firewalls, and wireless systems
• Manage and optimize virtual environments (VMware) - configuring, maintaining, and ensuring redundancy, failover, and regular backups
• Support and maintain telecom and security systems, including access controls, cameras, and alarm systems
• Collaborate with global and local IT teams to align solutions with broader organizational strategies
• Lead or participate in local production IT projects (e.g. Wonderware, PLCs, or automation initiatives)
• Recommend and implement improvements to processes, system integrations, and procedures
• Adhere to change management practices and ensure accurate, up-to-date documentation (BPP, SOP, project records)
• Deliver exceptional user support, ensuring clear communication, timely issue resolution, and high satisfaction
• Partner across departments to coordinate plans, resolve technical needs, and provide reporting and ad-hoc IT assistance
• Contribute to continuous improvement initiatives, driving efficiency, uptime, and reliability across systems

Requirements

• 4+ years of hands-on experience in IT systems support or infrastructure administration, ideally within enterprise or multi-site environments
• Strong background in managing and troubleshooting enterprise networks, SQL databases, Windows Server environments, and virtualization platforms
• Solid understanding of networking fundamentals - including VLANs, firewalls, routers, switches, and wireless infrastructure
• Practical experience managing and troubleshooting VMware environments, ensuring uptime, redundancy, and system performance
• Familiarity with Active Directory, SAP ERP, and Power BI reporting tools is an asset
• Background in manufacturing or distribution environments (including PLC systems) preferred
• Solid understanding of IT security systems such as access control, surveillance, and alarm infrastructure
• Skilled in troubleshooting and resolving hardware, software, and communication issues under time-sensitive conditions
• Excellent documentation discipline and familiarity with structured change management processes (BPP, SOP, and project documentation)

Benefits

• **Comprehensive Health Coverage:** Employer-paid medical, dental, and vision benefits to support your overall well-being
• **RRSP Matching:** Company contributions to help you plan and invest in your future
• **Paid Time Off:** Competitive vacation and personal days to maintain a healthy work-life balance