Assistant Multi - Unit Manager providing operational support and oversight for retail operations. Key management layer between Shift Managers and Multi - Unit Management ensuring performance metrics accountability.
About the role
- IT Support Specialist providing hands-on support for production and warehouse technology environments in a food manufacturing organization. Responsible for maintaining reliable IT systems and user support.
Responsibilities
- Provide hands-on support for production and warehouse operations, ensuring reliable performance of IT systems, servers, databases, scanners, and client PCs
- Maintain and troubleshoot network and infrastructure components including routers, switches, VLANs, firewalls, and wireless systems
- Manage and optimize virtual environments (VMware) - configuring, maintaining, and ensuring redundancy, failover, and regular backups
- Support and maintain telecom and security systems, including access controls, cameras, and alarm systems
- Collaborate with global and local IT teams to align solutions with broader organizational strategies
- Lead or participate in local production IT projects (e.g. Wonderware, PLCs, or automation initiatives)
- Recommend and implement improvements to processes, system integrations, and procedures
- Adhere to change management practices and ensure accurate, up-to-date documentation (BPP, SOP, project records)
- Deliver exceptional user support, ensuring clear communication, timely issue resolution, and high satisfaction
- Partner across departments to coordinate plans, resolve technical needs, and provide reporting and ad-hoc IT assistance
- Contribute to continuous improvement initiatives, driving efficiency, uptime, and reliability across systems
Requirements
- 4+ years of hands-on experience in IT systems support or infrastructure administration, ideally within enterprise or multi-site environments
- Strong background in managing and troubleshooting enterprise networks, SQL databases, Windows Server environments, and virtualization platforms
- Solid understanding of networking fundamentals - including VLANs, firewalls, routers, switches, and wireless infrastructure
- Practical experience managing and troubleshooting VMware environments, ensuring uptime, redundancy, and system performance
- Familiarity with Active Directory, SAP ERP, and Power BI reporting tools is an asset
- Background in manufacturing or distribution environments (including PLC systems) preferred
- Solid understanding of IT security systems such as access control, surveillance, and alarm infrastructure
- Skilled in troubleshooting and resolving hardware, software, and communication issues under time-sensitive conditions
- Excellent documentation discipline and familiarity with structured change management processes (BPP, SOP, and project documentation)
Benefits
- **Comprehensive Health Coverage:** Employer-paid medical, dental, and vision benefits to support your overall well-being
- **RRSP Matching:** Company contributions to help you plan and invest in your future
- **Paid Time Off:** Competitive vacation and personal days to maintain a healthy work-life balance
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