Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on-premise and cloud infrastructure while managing a dedicated team.
Responsibilities
- Lead, mentor, and develop the IT Infrastructure team; set goals, coach staff, and maintain a culture of accountability, collaboration, and continuous improvement
- Translate business requirements into scalable and secure technical solutions
- Maintain policies, procedures, and guidelines for infrastructure standards and best practices
- Partner with cross-functional IT teams—inclusive of Application Development, PMO, and Enterprise Data—to align on priorities and support organizational needs
- Manage NFPA’s enterprise network including switches, routers, firewalls, wireless access points, VPN, and network services
- Oversee server infrastructure (Windows/Linux), virtualization environments, cloud infrastructure (Azure, AWS), and storage platforms
- Ensure high availability, uptime, performance monitoring, and rapid resolution of incidents
- Oversee infrastructure upgrades, patching, lifecycle management, and capacity planning
- Oversee NFPA’s IT Security function to implement controls in alignment with NFPA’s policies and risk posture
- Support written information security policies (WISP), vulnerability management, endpoint protection, identity management, and audit/compliance initiatives
- Ensure adherence to infrastructure security standards, configuration baselines, and access control procedures
- Support the modernization of NFPA’s infrastructure, including Azure, cloud-based services, identity platforms (Entra ID), and automation initiatives
- Oversee incident, problem, and change management processes
- Ensure thorough documentation, asset management, and system inventories
- Drive continuous improvement through monitoring, metrics, root-cause analyses, and optimization
- Manage the Helpdesk team to ensure efficient escalations and overall service delivery
- Manages IT infrastructure budget in a fiscally responsible manner, ensuring investments in technology are leveraged to maximize return to NFPA, and aligned with approved budget limits
- Manage relationships with key infrastructure, cloud, telecommunications, and security vendors
- Evaluate new technologies and provide recommendations for investment
- Contribute to annual budget preparation and ongoing cost optimization
Requirements
- 10+ years of experience in infrastructure engineering/operations with 3+ years in a leadership role
- Education: BA/BS
- Strong expertise in networking, firewalls, Windows/Linux systems, cloud computing (Azure preferred), virtualization, storage, and identity management
- Demonstrated experience managing hybrid environments (on-prem + cloud)
- Knowledge of cybersecurity best practices and enterprise security tools
- Trustworthy, composed, skilled at prioritizing, managing planned and unplanned work
- Strong troubleshooting and problem-solving skills
- Ability to balance strategic planning with hands-on technical work
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Excellent communication skills with the ability to collaborate and influence across teams.
Benefits
- Comprehensive benefits package
- Equal employment opportunities
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