Hybrid Senior Manager, IT Infrastructure

at NFPA

• Job title: Senior Manager, IT Infrastructure
• Job type: Full Time
• Experience level: Senior
• Salary: $118,478 - $201,445 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, Firewalls, Linux
• Location requirements: Hybrid, Quincy, United States

About the role

• Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on-premise and cloud infrastructure while managing a dedicated team.

Responsibilities

• Lead, mentor, and develop the IT Infrastructure team; set goals, coach staff, and maintain a culture of accountability, collaboration, and continuous improvement
• Translate business requirements into scalable and secure technical solutions
• Maintain policies, procedures, and guidelines for infrastructure standards and best practices
• Partner with cross-functional IT teams—inclusive of Application Development, PMO, and Enterprise Data—to align on priorities and support organizational needs
• Manage NFPA’s enterprise network including switches, routers, firewalls, wireless access points, VPN, and network services
• Oversee server infrastructure (Windows/Linux), virtualization environments, cloud infrastructure (Azure, AWS), and storage platforms
• Ensure high availability, uptime, performance monitoring, and rapid resolution of incidents
• Oversee infrastructure upgrades, patching, lifecycle management, and capacity planning
• Oversee NFPA’s IT Security function to implement controls in alignment with NFPA’s policies and risk posture
• Support written information security policies (WISP), vulnerability management, endpoint protection, identity management, and audit/compliance initiatives
• Ensure adherence to infrastructure security standards, configuration baselines, and access control procedures
• Support the modernization of NFPA’s infrastructure, including Azure, cloud-based services, identity platforms (Entra ID), and automation initiatives
• Oversee incident, problem, and change management processes
• Ensure thorough documentation, asset management, and system inventories
• Drive continuous improvement through monitoring, metrics, root-cause analyses, and optimization
• Manage the Helpdesk team to ensure efficient escalations and overall service delivery
• Manages IT infrastructure budget in a fiscally responsible manner, ensuring investments in technology are leveraged to maximize return to NFPA, and aligned with approved budget limits
• Manage relationships with key infrastructure, cloud, telecommunications, and security vendors
• Evaluate new technologies and provide recommendations for investment
• Contribute to annual budget preparation and ongoing cost optimization

Requirements

• 10+ years of experience in infrastructure engineering/operations with 3+ years in a leadership role
• Education: BA/BS
• Strong expertise in networking, firewalls, Windows/Linux systems, cloud computing (Azure preferred), virtualization, storage, and identity management
• Demonstrated experience managing hybrid environments (on-prem + cloud)
• Knowledge of cybersecurity best practices and enterprise security tools
• Trustworthy, composed, skilled at prioritizing, managing planned and unplanned work
• Strong troubleshooting and problem-solving skills
• Ability to balance strategic planning with hands-on technical work
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent communication skills with the ability to collaborate and influence across teams.

Benefits

• Comprehensive benefits package
• Equal employment opportunities