Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
About the role
- IT Support Specialist at Slomin’s Inc. providing technical support and managing local servers and cloud productivity solutions. Balancing end-user support with infrastructure management in a family-owned company.
Responsibilities
- Act as the primary point of contact for technical assistance via phone, email, and chat, providing professional and empathetic service
- Diagnose and resolve Tier 1 and Tier 2 issues involving Windows hardware, software, and peripheral devices
- Manage the O365 suite, including user licensing, Exchange/Outlook troubleshooting, Teams configuration, and SharePoint permissions
- Perform physical and logical maintenance within the datacenter
- Troubleshoot and support office connectivity (Wi-Fi, LAN, and VPN)
- Support the health of local and virtualized servers
- Deploy, configure, and maintain the health of laptops, desktops, and mobile devices (MDM)
- Build and maintain a robust internal knowledge base
- Coordinate with third-party vendors for hardware repairs and software escalations
- Identify recurring technical trends and implement long-term fixes
Requirements
- 2+ years in a technical support role (or an Associate’s degree in MIS/CIS with 1+ years of corporate IT experience)
- Microsoft 365 Administration experience is a strong plus
- Familiarity with Azure AD (Entra ID) and Intune is highly valued
- Hands-on experience with Active Directory, DNS/DHCP, and basic networking protocols
- Familiarity with server hardware and datacenter standards is essential
- Deep familiarity with Microsoft environments (Windows Server/Windows 11) and core business applications
- Exceptional interpersonal skills with a focus on rapport-building and the ability to translate "tech-speak" for non-technical users; approachability and a positive attitude are key.
Benefits
- Competitive salary (weekly pay)
- Overtime available
- Medical, Dental and Vision Insurance
- Prescription Flexible Spending Account
- Life Insurance
- 401(k)
- Retirement Fund
- Paid Time Off
- Supplemental Accident, Sickness, Long-Term Disability and Short- Term Disability insurances
- Pet Insurance
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