Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
About the role
- Assistant Multi-Unit Manager providing operational support and oversight for retail operations. Key management layer between Shift Managers and Multi-Unit Management ensuring performance metrics accountability.
Responsibilities
- Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols
- Conducts regular audits, holds Shift Managers and hourly team members accountable
- Implements corrective actions when deviations are identified
- Maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols
- Coordinates with vendors on supply chain issues
- Trains staff on safety protocols and maintains compliance with all regulatory requirements
Requirements
- Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors
- Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends
- Oversees daily inventory procedures, coordinates with vendors on supply chain issues, maintains equipment functionality, and ensures proper receiving and processing procedures are followed
- Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives
- Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance
- Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation
- Conducts on-the-job training for associates and Shift Managers, communicates company initiatives and changes, and serves as liaison between front-line staff and Multi-Unit Manager
- Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, and maintains compliance with all regulatory requirements
- Maintains proficiency in management systems (MIV, Crunch Time, Kronos), embraces new technology implementations, and trains associates on system usage and best practices
- Implements marketing programs and promotional activities as directed, develops creative revenue-enhancement strategies, and provides operational support to achieve business objectives
Benefits
- The combination of education and professional experience must exceed 4 years
- Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs
- Requires 4-6 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs
- A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 2 of the 4-year requirement
- Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes
- Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards
- Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
- Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
- Understanding of retail space optimization, category management, and seasonal merchandising strategies
- Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
- Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Site IT Support Manager ensuring stable and secure IT operations at Grugliasco headquarters. Leading IT initiatives and collaborating with corporate standards for effective IT management.
Business Unit Manager overseeing material testing labs at viridiusLAB AG in Germany. Leading teams, driving business development, and ensuring operational effectiveness in a dynamic environment.
IT Manager managing M&A IT due diligence and integration for Labcorp in Burlington or Durham, NC. Lead cross - functional teams to ensure timely execution across acquisitions in healthcare sector.
Junior System IT Administrator supporting IT operations in the semiconductor sector. Handling hardware/software inquiries, managing IT assets, and assisting the team with network/server maintenance.
IT Administrator responsible for managing Microsoft Active Directory and Exchange. Engaging in IT projects and supporting datacenter operations in Austria.
IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
IT Support Specialist at Slomin’s Inc. providing technical support and managing local servers and cloud productivity solutions. Balancing end - user support with infrastructure management in a family - owned company.
Court Systems Support Specialist providing first - line technical and application assistance to Nevada court users. Involves troubleshooting, user training, and support for modernization projects.