IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
About the role
- Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
Responsibilities
- Technical support for our web hosting and domain customers
- Product testing and active participation in product development
- Troubleshooting and transfers of WordPress and Joomla installations
- Building and maintaining a comprehensive knowledge base
Requirements
- Completed technical training and several years of experience in technical support
- Solid knowledge of WordPress, Joomla and similar CMS platforms
- Familiarity with FTP, SSH and related technologies
- Proactive attitude, strong problem-solving skills and customer focus
- Fluent German and English, both written and spoken
- EU citizenship or a valid EU work permit
Benefits
- Flexible working model with a remote option and flexible hours
- State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows laptops)
- Continuous training and development opportunities
- Opportunity to actively contribute to company development
- Clear career progression opportunities in a growing company
- Appreciative and innovative company culture
Job title
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Tech skills
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