Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- IT Support Specialist focused on 2nd & 3rd Level support for clients at GRÜN Software Group. Involves database management and client communication in a hybrid work environment.
Responsibilities
- Provide support to clients using the industry software solution
- Analyze and customize business processes in the areas of contact management, donation management, event management and accounting
- Communicate independently with clients by phone and in writing
- Comprehensive onboarding and opportunities for further training
Requirements
- Completed vocational training in the IT field (e.g., IT management assistant, IT specialist or comparable qualification)
- Knowledge of current databases, primarily MySQL
- Strong communication skills
- Clear and thorough analysis of complex issues
- Sense of responsibility and ability to work in a team
- Good German language skills, both spoken and written
Benefits
- Good transport connections
- Free parking
- Fresh fruit daily
- Complimentary water, coffee and tea
- Flexible working hours
- Remote work options
- Flat hierarchies
- Individual training and development opportunities
- Good advancement prospects
- Family-like company culture
- Foosball and table tennis
- Social events (Pizza Day, after-work meetings, team-building events, "GRÜN weekend", summer party, Christmas party)
- Support for fitness activities (virtual reality fitness, company sports activities, Urban Sports membership)
- Bonus program
- Company pension scheme
- Employee savings contributions (VL)
- Recognized as a "Family-Friendly Company"
- Sustainability (GRÜNe IT initiative, job ticket, on-site beehive)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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