VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Own the service desk: manage tickets, documentation, and KPIs with accountability
- Troubleshoot and resolve issues end-to-end, both remotely and on-site
- Handle urgent, unscheduled client visits when needed
- Communicate clearly with clients, ensuring a positive experience and understandable resolutions
- Manage a steady daily ticket flow (typically 10–20), solving most issues independently
- Identify recurring problems and contribute to improving checklists, tools, and processes
- Support Office 365, Windows Server, networking, virtualization, remote access, RMM, VoIP, business applications, PC imaging, scripting, and MDM tasks
Requirements
- Based in or near Barrie, ON, with a valid driver’s license and access to a car for client visits
- Strong communication skills; comfortable handling live client calls and non-technical users
- Strong documentation habits (experience with tools like IT Glue preferred)
- Highly organized, detail-oriented, and able to follow instructions carefully
- Proven ability to operate independently on-site with minimal supervision
- Professional demeanor and adaptability in various client environments
- Skilled at navigating unclear problems and turning them into actionable solutions
- Advanced proficiency in Office 365 (Exchange, Teams, SharePoint, Intune)
- Experience with Windows Server (AD, DNS, upgrades)
- Networking experience (routers, switches, firewalls)
- Virtualization experience (VMware, Azure AD)
- Remote access setups (VPNs, virtual desktops)
- Experience with RMM tools (e.g., N-able)
- Troubleshooting business applications (QuickBooks, Sage, etc.)
- Experience with VoIP platforms (e.g., RingCentral, 3CX)
- PC imaging and OS upgrades (Windows 10/11)
- Basic scripting (PowerShell, Bash) for automation
- MDM platforms and mobile device provisioning
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are a plus but not required
- Must be authorized to work in Canada
Benefits
- Competitive compensation based on experience
- Comprehensive benefits including dental, vision, extended health, and life insurance
- Generous paid time off
- Flexible work-from-home options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
NI
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