IT & Office Operations Assistant providing support for employees' technology needs and managing onboarding processes in a dynamic creative environment.
Responsibilities
Provide hands-on IT support for employees, including computer setup, software installation, and troubleshooting hardware/software issues.
Support employee onboarding by preparing laptops, accounts, and conference room introductions.
Manage conference room systems to ensure seamless video conferencing and meeting technology experiences.
Create new employee badges, manage the badging system, and serve as point of contact for access control for all NYC employees.
Keep IT equipment organized and maintain accurate inventory of laptops, peripherals, and other devices.
Oversee vendor delivery scheduling and management through the building’s vendor portal; ensure Certificates of Insurance (COIs) remain current.
Assist when needed in general office operations: keeping the kitchen stocked, equipment functioning, assisting with events and larger meetings, and collaborating with the Executive Assistants to keep the office running smoothly at all times.
Requirements
Strong technical aptitude and a genuine interest in IT and technology.
Excellent troubleshooting and problem-solving skills.
Strong organizational skills with attention to detail.
Ability to communicate clearly and effectively with both technical and non-technical users.
Comfortable multitasking and managing competing priorities.
Previous internship, help desk, or IT support experience required.
Previous office assistant experience preferred.
Familiarity with Windows, macOS, Office 365, and video conferencing tools preferred.
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