IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- IT Manager overseeing daily IT systems and support at Jimerson Birr law firm. Collaborating with teams on tech projects and ensuring high standards for security and efficiency.
Responsibilities
- Oversee and support the daily operations of the firm’s IT systems, including help desk, hardware/software, networking, security, and user support
- Serve as the bridge between technical execution and business needs, clearly communicating priorities, wins, roadblocks, and deadlines across departments
- Collaborate with the executive leadership team on project planning, resourcing, and progress tracking
- Execute and manage IT projects by dividing responsibilities, tracking tasks, and stepping in hands-on when needed
- Proactively identify system inefficiencies or user issues and develop practical, timely solutions
- Maintain high standards for network security, software integrity, and hardware reliability
- Lead and mentor IT support staff while maintaining an individual contributor workload
Requirements
- 3–5 years of experience in IT management or senior systems administration
- Demonstrated experience overseeing infrastructure, user support, and IT operations in a professional services environment
- Strong problem-solving, troubleshooting, and organizational skills
- Comfortable working independently and owning initiatives end-to-end
- Clear and concise communicator who can simplify technical concepts for non-technical users
- Experience with Microsoft environments, Salesforce, security protocols, and cloud systems preferred
- **Ideal Candidate Profile**
- Strong internal drive to *move fast*, *finish projects*, and *eliminate bottlenecks*
- Direct communicator, highly structured, and motivated by clear outcomes
- Prefers logic over emotion in decision-making
- Thrives in roles where they’re trusted to lead while still executing
Benefits
- **Why Join Jimerson Birr?**
- At Jimerson Birr, we believe in winning for our clients and for our people. As a multi-award-winning law firm recognized as a “Best Place to Work” and one of Florida’s “Fastest Growing Companies,” we don’t just offer jobs—we build careers.
- **Top-Tier Culture:** Learn more about our collaborative, professional, and empowering workplace here.
- **Growth & Recognition:** High achievers receive mentorship, growth tracks, and merit-based promotions.
- **Values-Driven:** We live our core values—**Commitment to Service. Commitment to Quality. Commitment to Results.**
- **We’ve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr.****
- **Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.****
- *Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.*
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