IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Own end-to-end delivery of moderately complex AWS Connect telephony features (IVR flows, routing logic, queue management, call recording)
- Design and implement scalable, modular, and testable Amazon Connect components
- Ensure secure and compliant integrations with Salesforce Service Cloud and related enterprise systems
- Build integration and end-to-end test coverage for telephony features
- Collaborate closely with QA, Product, Design, and Architecture to deliver cohesive solutions
Requirements
- 3–5+ years of hands-on AWS Connect experience (mandatory)
- Strong understanding of call routing, IVR design, SIP, PSTN, VoIP, and telephony protocols
- Experience with Amazon Connect APIs, Lambda functions, Lex bots, and S3 call recording
- Familiarity with CI/CD pipelines, feature flagging, and observability tools
- Proven ability to own features/systems from design through post-launch monitoring
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PT
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