Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
About the role
- ISV Partner Success Manager advocating for SaaS companies at Mendix, helping partners succeed by guiding them from onboarding to growth and renewal.
Responsibilities
- Becoming a trusted advisor to your portfolio of SaaS partners, ensuring they realize the full business value of building their products on Mendix. You’ll guide them from onboarding to market launch and scale-up, driving adoption, success, and expansion potential.
- Building structured partner success plans with your ISVs, defining clear goals, milestones, and success metrics, and continuously monitoring progress to ensure tangible business outcomes.
- Working closely with Technical Account Managers (TAMs) to ensure each ISV builds a high-quality, scalable, and self-sustaining SaaS solution. While you focus on helping them achieve commercial traction and market success.
- Collaborating with Account Executives (AEs) to identify and execute expansion opportunities, aligning your partner success activities with broader sales objectives and revenue goals.
- Leading the go-to-market enablement for your ISV partners by helping them increase market exposure through marketing support, onboarding in marketplaces, joint GTM initiatives with Mendix sales teams, and partner-driven events such as webinars and workshops.
- Acting as the main point of contact for your ISV partners, ensuring clear communication, proactive engagement, and a comprehensive understanding of every account’s status, goals, and challenges.
- Contributing to the development and standardization of the Partner Success Management function, helping define best practices, tools, and processes to scale partner success across the ISV program.
Requirements
- 8+ years of experience in partner success, account management, customer success, or business development roles within a SaaS or software vendor ecosystem, ideally working with SaaS vendors
- A proven track record of driving partner revenue growth, from onboarding through go-to-market execution and expansion. With experience in helping software partners successfully launch and scale their products.
- The ability to translate technology into business outcomes, clearly articulating how Mendix enables partners to accelerate product development and drive commercial success.
- Strong commercial acumen and a clear understanding of how SaaS business models work, including pricing, monetization, marketplaces, and recurring revenue dynamics.
- Excellent relationship-building and communication skills, with the confidence to engage senior stakeholders and influence cross-functional teams both internally and externally.
- A structured and proactive mindset, able to build and manage partner success plans, monitor performance, and identify opportunities for co-marketing and co-selling.
- You’re based in the Netherlands and flexible to travel as needed (approximately 20%).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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