Inside Sales - Account Advisor generating business opportunities for fleet maintenance products. Engaging with customers and providing expert support while working in a hybrid environment.
About the role
- Contact Center Manager provides leadership and improves operations in Home Depot's contact center. Managing teams to drive engagement and deliver exceptional customer service.
Responsibilities
- Provide leadership to the operational workforce in the Contact Center
- Manage teams to drive effective operations, associate engagement, and excellent customer service
- Drive exceptional service levels and operational improvements
- Provide direction and ongoing management of the center
- Analyze data to identify and implement process improvements
- Collaborate with diverse teams to develop recommendations and solutions.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Working knowledge of Microsoft Office Suite
- Working knowledge of Tableau
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Excellent written and verbal communication skills
- 2+ years of previous leadership experience.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
Job title
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