About the role

  • Monitor sales activities
  • Understanding of where and how products are used
  • Ability to proactively recommend products or alternatives
  • Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
  • Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
  • Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
  • Understand and respond to customer delivery needs by interfacing with internal personnel
  • Check and follow up on schedules and lead time for orders and shipments
  • Verify inventory quantities for customer orders
  • Entering Sales Orders and Purchase Order request forms
  • Process all paperwork for orders to include sales contracts, prints and related documentation
  • Filing, organizing and maintaining sales tools, customer information, and product information
  • Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
  • Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
  • Generate Sales Reports as requested
  • Understand and maintain company quality objectives per ISO standards
  • Train new sales personnel as requested by Inside Sales Manager

Requirements

  • High School Diploma or equivalent work experience
  • 3-5 years of customer service in a professional office environment and/or inside sales experience
  • Data entry and computer software capabilities required
  • Technical products background helpful
  • Organization
  • Multi-tasking
  • Microsoft Office skills
  • Strong Phone presence
  • Detail oriented
  • Knowledge of ERP/CRM systems
  • Accurate Data Entry

Benefits

  • Discretionary Bonus
  • Medical
  • Dental
  • Vision
  • Dependent Child Care
  • Voluntary Life, Critical Illness and Accident Insurance
  • 401K
  • Legal Services
  • Pet Insurance
  • Financial Wellness
  • 12 Paid Company Holidays per calendar year
  • 2 Floating Holidays
  • PTO
  • Sick time
  • Educational Assistance Program

Job title

Inside Sales Representative II

Job type

Experience level

Mid levelSenior

Salary

$25 - $27 per hour

Degree requirement

High School Diploma

Tech skills

Location requirements

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