Hybrid VIP Account Executive – German Speaker

Posted 2 hours ago

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About the role

  • VIP Account Executive focusing on building relationships with valued customers. Managing VIP user relationships and providing tailored support in the iGaming industry.

Responsibilities

  • Manage a portfolio of VIP users with the objective of retaining and increasing user values
  • Establish a 1-1 relationship with users, Creating tailor made offers for personalised service
  • Monitor and Analyse KPIs - identifying patterns and trends of the users
  • Budget Management - Ensure the relevant KPIs are acceptable with valid reasons
  • Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio
  • Manage users expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc
  • Monitor and contact potential customers to expand the VIP segment
  • Profiling of VIP users
  • Coordinate with CRM team to ensure there are regular communications established that may include relevant offers
  • Escalate issues to the Head of VIPs

Requirements

  • Minimum 2 years experience working in iGaming CS, or minimum 1 year in iGaming VIP
  • Bilingual or native level in German Language (written & spoken)
  • Strong communication skills in English and German: including negotiating, mitigating and critical reasoning
  • Analytical skills including: ability to interpret data and prioritize action items.
  • Ability to work independently and as part of a team.
  • Able to work under pressure and towards targets.

Job title

VIP Account Executive – German Speaker

Job type

Experience level

JuniorMid level

Salary

€25,000 - €30,000 per year

Degree requirement

No Education Requirement

Location requirements

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