VIP Account Executive focusing on building relationships with valued customers. Managing VIP user relationships and providing tailored support in the iGaming industry.
Responsibilities
Manage a portfolio of VIP users with the objective of retaining and increasing user values
Establish a 1-1 relationship with users, Creating tailor made offers for personalised service
Monitor and Analyse KPIs - identifying patterns and trends of the users
Budget Management - Ensure the relevant KPIs are acceptable with valid reasons
Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio
Manage users expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc
Monitor and contact potential customers to expand the VIP segment
Profiling of VIP users
Coordinate with CRM team to ensure there are regular communications established that may include relevant offers
Escalate issues to the Head of VIPs
Requirements
Minimum 2 years experience working in iGaming CS, or minimum 1 year in iGaming VIP
Bilingual or native level in German Language (written & spoken)
Strong communication skills in English and German: including negotiating, mitigating and critical reasoning
Analytical skills including: ability to interpret data and prioritize action items.
Ability to work independently and as part of a team.
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