Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
About the role
- Customer Success Manager guiding customers through onboarding and implementation of rightflow's legal services. Engaging clients to thrive with the automation platform in a supportive role.
Responsibilities
- Ownership of the onboarding process and ongoing support for new clients
- Lead and facilitate implementation workshops with clients
- Train and support end users
- Foster customer growth by collecting feedback and coordinating solutions
- Analyze and optimize the onboarding process
- Actively contribute within a collaborative and innovative team
Requirements
- 3–5 years of experience in Change Management, IT project management, or similar roles
- Degree in social sciences, business, organizational psychology, or a related field
- Additional training or certifications in change management, organizational development, or agile methodologies
- Strong technical affinity and experience with SaaS tools, data flows, and configuration-based software
- High emotional intelligence and exceptional communication skills
- Passion for structure, reliability, and collaboration
Benefits
- Opportunity to acquire equity
- Full participation in decision-making
- Direct involvement in profit-sharing and strategic decisions
- High autonomy within a flexible hybrid setup
- Extensive professional development
- Support for personal growth goals
- Annual summer retreat
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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