Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
About the role
- Employee Success Manager at NinjaOne focusing on motivation and goal-setting in sales teams. Cultivating long-term engagement and personal ownership to drive organizational success.
Responsibilities
- Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards
- Guide employees in translating personal aspirations into measurable professional growth goals
- Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity
- Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy
- Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees
- Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits
- Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture
- Partner with sales leadership to shape a culture of growth, reflection, and continuous learning
- Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement
- Facilitate team development sessions that strengthen collaboration, empathy, and communication
- Collaborate with HR and L&D to embed psychological development into onboarding and career progression
- Track qualitative and quantitative indicators of engagement, growth, and retention
- Use feedback and data insights to continuously refine motivation and goal-setting frameworks
- Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories
- Other duties as needed
Requirements
- Degree in Psychology, Organizational Behaviour, Coaching or a related psychological field (Master's preferred)
- Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment
- Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar)
- Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.)
- Exceptional communication and facilitation skills - able to inspire and guide others through transformation
- Data-driven mindset with the ability to measure engagement and success through both numbers and narratives.
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- unlimited PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.
Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.