Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
About the role
- Customer Success Manager responsible for leveraging AI to drive technology adoption and client success in Brazil for Zendesk. Engage with clients to maximize value realization and strengthen partnerships.
Responsibilities
- Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal
- Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices
- Design and execute success plans, coordinate onboarding with Professional Services, and continuously optimize the customer experience
- Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities
- Apply your technical understanding of Zendesk’s products and AI capabilities to advise customers on solution fit, configuration, and integration
- Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement
- Build strategic partnerships with customers by operating as a trusted advisor
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success / Experience
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
- Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or similar)
- Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles
- Ability to influence stakeholders at all organizational levels, both internally and externally
- Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis
- Strong program/project management and multitasking skills
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Coordenador(a) de Planejamento CRM desenvolvendo estratégias de CRM para aquisição e retenção de clientes na Cheil Brasil. Focado em otimização da experiência do cliente e crescimento de receita.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.