Hybrid Implementation Specialist

at S&P Global

• Job title: Implementation Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Python, SFDC, SQL
• Location requirements: Hybrid, London, Canada

About the role

• Manage onboarding of dealership data into automotiveMastermind's platform. Configure DMS integrations, ensure data quality, resolve support tickets, and communicate with stakeholders.

Responsibilities

• Own and manage the entire Implementation setup of new customers including data obtained from a dealer’s DMS, CRM or another data source
• Obtain customer data, ingest it into our systems, and quality check for expected functionality
• Become a subject matter expert in the DMS and data extraction topics
• Own and manage the implementation of Mastermind’s Digital offerings
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
• Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Proactively recognize and address setbacks and risks to expectations and escalate as required
• Own the initial and ongoing data quality of assigned customers
• Prioritize and manage concurrent work streams with minimal supervision

Requirements

• 2+ years' relevant professional experience
• Bachelor's Degree preferred
• Customer facing experience preferred
• Comfortable with technology, and an understanding of process-based tools
• Proficient user of Microsoft Excel
• Proficiency with SQL
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Working knowledge of Python (preferred)
• Auto industry experience or auto databases (preferred)
• Salesforce.com experience (preferred)
• Customer or functional project management experience (preferred)
• Facebook Business Manager experience (preferred)
• Proactive and accountable, customer centric, coachable, collaborative and solutions oriented
• Clear and succinct communicator (both written and verbal)
• Ability to prioritize and manage concurrent work streams with minimal supervision

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for your partners and little ones, with some best-in class benefits for families.
• Beyond the Basics: Retail discounts and referral incentive awards—small perks can make a big difference.