ZI
Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
About the role
- Own and manage the entire Implementation setup of new customers including data obtained from a dealer’s DMS, CRM or another data source
- Obtain customer data, ingest it into our systems, and quality check for expected functionality
- Become a subject matter expert in the DMS and data extraction topics
- Own and manage the implementation of Mastermind’s Digital offerings
- Query and extract data using common computer languages including SQL, C#, and/or Python
- Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
- Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
- Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
- Proactively recognize and address setbacks and risks to expectations and escalate as required
- Own the initial and ongoing data quality of assigned customers
- Prioritize and manage concurrent work streams with minimal supervision
Requirements
- 2+ years' relevant professional experience
- Bachelor's Degree preferred
- Customer facing experience preferred
- Comfortable with technology, and an understanding of process-based tools
- Proficient user of Microsoft Excel
- Proficiency with SQL
- Query and extract data using common computer languages including SQL, C#, and/or Python
- Working knowledge of Python (preferred)
- Auto industry experience or auto databases (preferred)
- Salesforce.com experience (preferred)
- Customer or functional project management experience (preferred)
- Facebook Business Manager experience (preferred)
- Proactive and accountable, customer centric, coachable, collaborative and solutions oriented
- Clear and succinct communicator (both written and verbal)
- Ability to prioritize and manage concurrent work streams with minimal supervision
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Perks for your partners and little ones, with some best-in class benefits for families.
- Beyond the Basics: Retail discounts and referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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