YA
Senior Implementation Engineer guiding enterprise customers through complex API integrations at Yapily. Collaborating with cross - functional teams to drive successful delivery and customer success during implementation.
About the role
- Manage the onboarding process for a portfolio of new customers across APAC
- Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
- Understand each customer’s business needs to implement tailored solutions
- Conduct product training and setup sessions to ensure customers are confident using Aircall
- Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
- Proactively communicate with customers to drive adoption and early value
- Identify and escalate any technical challenges in collaboration with Support and Product
- Collect and share customer feedback to help improve the onboarding experience
- Continuously improve internal processes and documentation to scale implementation excellence
Requirements
- Native or bilingual proficiency in English is required
- 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
- Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
- Strong problem-solving skills and a solutions-oriented mindset
- Excellent written and verbal communication skills
- Experience working in a fast-paced, customer-centric environment
- Passionate about delivering outstanding customer experiences
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
EN
EnsoDataImplementation Manager
Implementation Manager leading Customer Success Engineers, ensuring successful healthcare software deployment and supporting customer success objectives. Seeking experienced leader with healthcare technology expertise.
ME
MeltwaterImplementation Manager
Implementation Manager facilitating onboarding experiences for Meltwater clients while collaborating across teams. Ensuring swift feature adoption and customized training for successful transitions.
FG
Focus GroupCustomer AI Implementation Engineer
Customer AI Implementation Engineer at Focus Group designing tailored AI - driven customer experiences. Engages with clients and manages solutions for optimal value delivery through AI tools.
HH
Hearst HealthSenior Implementation Consultant, Clinical
Senior Implementation Consultant managing implementation and deployment of Homecare Homebase software for healthcare organizations. Leading change management and ensuring successful software adoption.
RG
Reward GatewayImplementation Specialist – Service Delivery
Implementation Specialist managing technical setups and delivering services for SmartPay products. Supporting clients and collaborating with various teams to ensure high - quality service delivery.
AR
Ants Tech RecruitersTechnical Implementation Consultant – AP Software
Technical Implementation Consultant guiding clients through full digitalization journey of AP processes. Delivering real value and setting clients up for long - term success.
Senior Client Implementation Lead managing operational transformation for large energy clients. Collaborating with technology and client teams to implement cultural change and process reengineering.
NE
Implementation Project Manager leading deployment projects for iD Cloud at Nedap Retail. Collaborating with clients to ensure successful implementation of retail solutions.
PH
Patchwork HealthImplementation Manager
Implementation Manager overseeing NHS projects, ensuring successful software solutions delivery through effective stakeholder management and documentation. Collaborating with implementation team for timely project completion.