Transformation and Implementation Manager leading healthcare transformation initiatives at a growing Digital Health startup based in Germany. Collaborating with medical teams for effective change management.
About the role
- Implementation Specialist managing onboarding for new customers across APAC at Aircall. Ensuring successful setup and driving customer success by providing tailored solutions.
Responsibilities
- Manage the onboarding process for a portfolio of new customers across APAC
- Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
- Understand each customer’s business needs to implement tailored solutions
- Conduct product training and setup sessions to ensure customers are confident using Aircall
- Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
- Proactively communicate with customers to drive adoption and early value
- Identify and escalate any technical challenges in collaboration with Support and Product
- Collect and share customer feedback to help improve the onboarding experience
- Continuously improve internal processes and documentation to scale implementation excellence
Requirements
- Native or bilingual proficiency in English is required
- 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
- Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
- Strong problem-solving skills and a solutions-oriented mindset
- Excellent written and verbal communication skills
- Experience working in a fast-paced, customer-centric environment
- Passionate about delivering outstanding customer experiences
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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