Leading Client Facing Implementation Initiatives at HCSC. Cultivating relationships with internal and external stakeholders while managing multi - disciplinary teams and improving operational efficiencies.
About the role
- Implementation Manager overseeing WMS implementation projects globally with Agile teams and client training responsibilities. Role requires strong communication and software troubleshooting skills with travel flexibility.
Responsibilities
- Leading requirement discovery
- Facilitating solutions design
- Training clients
- Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
- Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
- Providing oversight of the technical items delivered by the Technical Associates
- Testing of technical solutions in the customer environment
- Accountability for the success of client Go Live either on-site or remotely
- Assigning tasks and providing training to the Technical Associates
- Acting as a client consultant to advise clients in best practices and efficiencies
- Assisting the Director and other departments with Process Improvement initiatives
- Ensuring all artifacts are stored in the DevOps project for the client
- Potentially acting as the Product Owner for a specific Client Delivery Team
- Potential working toward specializing in work for customers from a specific industry
Requirements
- Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
- Superior communication skills – ability to communicate clearly and concisely in both verbal and written mediums
- Willing to travel 25% of the time during employment
Benefits
- Medical, Vision, Dental and Life/Disability Insurance available
- Paid Time Off and Paid Holidays
- 401K
- Supportive leadership environment
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