Hybrid Implementation Manager

at Manulife

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$57,675 - CA$96,125 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Implementation Manager supporting distribution partners for Plan Advisors during implementation processes. Ensuring client needs are met by managing relationships and coordinating project tasks.

Responsibilities

• Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation meetings.
• Be the primary contact for clients during new issue implementation phases.
• Manage overall accountability for the relationship with the client throughout the implementation process.
• Coordinate and facilitate all client and internal project team meetings.
• Drive adoption of digital tools and experiences among plan members.
• Work with clients and implementation teams to establish delivery dates for tasks.
• Provide recommendations on plan design, service options, and technology solutions.
• Create and modify implementation schedules as required; communicate changes to all impacted areas.
• Manage the implementation project to ensure tasks are completed and timelines are met.

Requirements

• Excellent oral and written communication skills along with strong negotiation skills preferred.
• Thorough knowledge of Group Pension products and services.
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels.
• Ability to think critically, analyze quantitative and qualitative data, and make recommendations for effective plan design.
• Strong customer-facing skills including expectation management, communication skills, and information management.
• Strong organization and time management skills.
• Demonstrated experience in presentation skills, negotiating commitments, and turnaround times.
• Proven ability to determine business priorities, meet goals, manage high work volumes, and work collaboratively across multiple teams.
• Excellent analytical, problem solving, interpersonal, organizational, and time management skills.
• Previous experience with a project management role/approach (PMP an asset) is preferred.

Benefits

• A competitive salary and benefits packages.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Various retirement savings plans including pension and global share ownership plan with employer matching contributions.
• Generous paid time off including holidays, vacation, personal, and sick days.